Baffled in Brooklyn

Tech Support SOS From TLOTH

TLOTH has gone on an overnight to Long Island to help Mother of the House out with some computer issues.  Here’s a list of text messages I’ve received tonight:

• [The router isn’t broken.]  My mom hit the button to turn off the wireless connectivity on her laptop.
• Help.  I’m in computer hell with my mother.
• Showing her hot to drag and drop might kill me.
• Crying all of the tears.
• We’ve been at this for over an hour.
• We are cropping photos.  Which is shortening my life while making photos smaller.

Tech Support With TLOTH, Part 2

TLOTH is trying to tell her mother how so save an emailed document (In this case the revised edition of her book) to a thumb drive.  HOLY SHIT.  I would have beaten my mother to death by now.  Seriously.  It took 30 minutes to get the cap off the thumb drive.  30.  MINUTES.  It would be quicker to dictate the entire book to her 1 word at a time over the phone so she could write it down on a stack of legal pads.

Tech Support With TLOTH

TLOTH (My wife, for new followers) just spent an hour on the phone with her mother explaining how to load photo paper into her printer.  At one point TLOTH proposed having her mother start up Skype on her laptop and point the camera at the printer to facilitate more detailed instructions.  TLOTH’s mother closed the phone call with, “I didn’t cry this time.  I’m getting better.”

Did I mention that her mother has a masters degree in art?

Hospital Tech Support

I’ve been involved in an extended battle with tech support at the hospital where I do my ER shifts to get my hospital email account. I really don’t even want the damn email account, but I need it in order to access and complete the quarterly GME surveys (Boring work hours surveys). Evidently, I had an account here from my residency that was inactivated due to dormancy a few years ago. It’s been dormant so long thy couldn’t figure out how to re-activate it.

Anyway, long story short… After 2 weeks of back and forth, tech support stopped calling me and my “ticket” was closed without my issue being resolved. I found out why today when I finally got to log in to the account for the first time. Tech support sent an email that said, “Please respond to this email if you still have trouble with the issue detailed in ticket #12345. If you do not reply we will assume the issue has been resolved and close the ticket.”

But my issue was that I couldn’t access the email!!!!